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Shipping & Returns

 

Returns Policy

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

To be acceptable for return items should be unused, unopened and have any original seals intact.

All packaging and/or cellophane wrapping must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To ensure we process your return and refund as quickly as possible, please follow the procedure below.
UK Returns Procedure:

  • Please contact us with your order number and details about the product you would like to return.
  • Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
  • Please note: UK Wholesales will only reimburse the cost of the products and not any postage or shipping fees.

Please allow up to 14 working days (excludes weekends and public holidays), for action of your return to be completed.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Warehouses & Distribution Centres

UK Wholesales has various warehouses & distribution centres throughout the UK to allow for speedy delivery & amazing customer service. Our state of the art warehouses stores millions of items ready for dispatch. On some rare occasions some stock may have to leave from more than one distribution centre. Our dedicated warehouse team work tirelessly to get your order out in the fastest possible time. Our team of professionals aim to get all orders shipped within the same day of order. 

 

Delivery Partners 

We have partnerships with various delivery services such as Royal Mail ,DPD, Parcel force Yodel & where viable our own transport. To help provide the best services for our clientele. To provide you the best service possible whether you are ordering a single piece, a pallet or a container load. We deliver. Our couriers are hand selected to offer you the best service from next day to international shipping.



 

Shipping Alcohol & Flammable Substances 

Due to covid & the increase in deliveries of flammable substances we at UK Wholesales make sure our couriers & distributors are the most suitable to get your products to you according to UK Government regulations & recommendations. That's our Quality Commitment to all our customers. 

 

Special Delivery Requirements 

Our years of excellent customer service skills allows us to meet your personal requirements. If you have any special requirements regarding delivery you can add a note at check out, chat on live chat or email our customer service team who are happy to help.