Do you offer Next Day Delivery?

Yes! Once you place your order email info@ukwholesales.co.uk or add it to the notes section when ordering and we will do what we can to upgrade your order.

How long will my international order take to be delivered?

International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, we do aim to deliver your order between 10 and 14 working days however we cannot guarantee this.

How long will my order take to arrive?

Check out 'track my order' to see the latest update of your delivery. If your order has not arrived by the estimated delivery date then please check with your neighbours to see if the courier has left the parcel at their house, also check any safe areas that the driver may have left your parcel, such as the garden shed or porch.

Before contacting us, please check the tracking link we sent in your despatch email to view up-to-date tracking information.

If you still can't find your parcel or want an update on your order, then please contact our Customer Care team quoting your order number.

Where is my order?

Sign into your UK Wholesales account and check your order history or simply use the 'track my order' to see the latest update of your delivery. Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information, however, please note due to the pandemic there has been some delays.

Only received part of your order?

We sometimes fulfil items from multiple locations so your order may be split across more than one delivery. Check the items on the despatch note in your parcel against what you've received. If they match, the rest of your order is in a different parcel. If they don't match, give us a call and we'll find out what's happened.

Still need help? Email our support team at info@ukwholesales.co.uk Be sure to include your order number any images and further details so we can help you as quickly as possible.

Why has my order been cancelled?

Sorry your order was cancelled.

If the item (s) you've ordered is out of stock at the time of packing your order, we may need to cancel it. Please allow up to 10 working days for your refund, depending on your payment method.

If we can support with alternative items, we always will but we do not want to keep you waiting for weeks!

Something is missing from my order

As we dispatch from various locations the rest of your order maybe on the way! If you have not received the items within 7 days please contact our customer care team via email at info@ukwholesales.co.uk or use our contact us form.

At certain times we are unable to send all the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.

Please note that we will provide a full refund for any items that have not been sent.

Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

If you have not received communication that an item was not available and not received your full refund after 5 working days, then please contact our Customer Care team on 0161 820 3347! Be sure to have your order number ready so we can help you as quickly as possible.

Why haven’t I received an order confirmation email?

During busy periods confirmation emails may take a little longer than expected but please be assured we are working on your order! Please check your junk email folder. If you have not received this by the end of the day do get in touch with us via info@ukwholesales.co.uk

What do I do if my item arrives faulty or damaged?

If an item arrives damaged or faulty then please contact our Customer Service team with images, your order number and all details who will arrange and discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present. Depending on the results we will then offer a refund or exchange.

How can I get a better deal?

We always aim to provide the best rates on the market – get in touch with your exact requirements for our team to support with a bespoke quote. If you order all items from us and make us your preferred supplier, we can also throw in some items at no additional cost!

I need more information on a product.

We try to give as much information as possible about all the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details. If you do need any more info, send an email to our Customer Service team and we'll do our best to help you out.

How do I contact Customer Care?

You can contact us by phone on 0161 820 3347! Be sure to have your order number ready so we can help you as quickly as possible. Or check out our FAQ's for a quick answer!

I need more information on a product.

We try to give as much information as possible about all the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details. If you do need any more info, send an email to our Customer Service team and we'll do our best to help you out.